Terms & Conditions

Welcome to SpicyFeast. When you use our service, you agree to the following terms.

1. Service Overview

SpicyFeast delivers Veg, Non-Veg, and Hybrid tiffin meals across the GTA. Weekly, monthly, and custom plans are available depending on your area.

2. Ordering & Delivery

• Orders must be placed through our website or official WhatsApp number.
• Deliveries are made within your selected delivery window.
• Delays may occur due to traffic, weather, or high-volume days.
• If you are unavailable during delivery, the tiffin may be left at a safe spot with proof of delivery.

3. Meal Plans & Changes

• Veg, Non-Veg, and Hybrid meals follow a weekly schedule.
• Menu items may change depending on ingredient availability.
• Allergies must be communicated before subscribing.
• Special requests depend on availability and additional charges.

4. Payments & Billing

• Payments are made in advance for weekly or monthly plans.
• Only digital payments are accepted (Stripe/PayPal/Razorpay).
• Prices may vary based on region, distance, and meal type.
• Plans are non-refundable once started, unless a service issue occurs.

5. Cancellations & Refunds

You may cancel before your plan starts for a full refund. After the plan begins, refunds are not available, but you may request a plan hold (subject to approval).

6. Food Quality & Safety

Meals are prepared daily in hygienic kitchens. If you receive spoiled or damaged food, report it within 2 hours for a replacement.

7. User Responsibilities

• Provide accurate delivery information.
• Be available during the delivery window.
• Store food safely after delivery.

8. Limitation of Liability

• Delays due to weather or traffic.
• Allergic reactions if allergies were not disclosed.
• Issues after food is delivered.

Our liability is limited to the value of the meal.

9. Changes to Terms

Terms may be updated anytime. Updates will be posted with a new date.

10. Contact

For any questions:

support@spicyfeast.ca